How do I know if I have wire authority?

The ability to enter a wire is provided based on the associates job position and corresponding job function code (for example: Client Experience Manager, Personal Banker or Administrative Assistant). 

To see a list of all job titles approved for Wire Input Authority and/or Approval authority, see the Wire Approval Grid.

How can I determine the Wire Purpose and if it is a valid request?

Ask the client questions like:

• How do you know the beneficiary?
• Have you ever met in person?
• How have you been communicating?
• What is the purpose of the funds?

When in doubt, contact TR&FP to seek advice.

Note: If the client is unable or unwilling to provide a valid wire purpose, it could be a red flag that the client may be involved in a scam or other potential fraud.

Where is additional wires information located?

Click here to access the full list of HelpU articles pertaining to wires.

If a client requests a copy of the Wire Transfer Instructions for, do I have to obtain all approvals prior to making a copy?

If the approving associate is not readily available to sign the form, a copy can be provided to the client after they have verified the instructions and signed the form, prior to completing the approval process.

Is there a way to save information for repeat wires?

No.

Consumer clients are to be directed to come into the office for initiating a wire.

If a business client is making repetitive wires, refer them to a Treasury Management representative to be approved for the wire transfer module within online banking services.

Does the system automatically verify availability of funds and authority to perform the wire request?

No.

This process is still required to be completed by the associate prior to beginning the wire entry process.

What are the most common errors made on wire transfers and what steps should I take to avoid them?

The most common mistakes are listed below. To avoid unnecessary delays in processing wire transfers be sure to double check your work before submitting for final processing. 

• Approver Signature / Approval Email missing
• Barcode Missing / Improperly Placed
• Employee ID # Missing or Incorrect
• Exception Wire Not Completed Properly
•  Fee (incorrect fee for type of wire)
• Foreign Wire Y/N – field not updated for type of wire
• Incorrect scanned document format – should be PDF
• In-House Wire missing “In-House” designation
• In-House Wire missing department name 
• Input Associate Signature missing
• Insufficient Funds / Settlement Account not Funded
• Originator Address (PO Box or Missing)
• Originator Name (if business acct should be business name)
• Wire Authority Insufficient or Invalid for Approver
• Wire Form Not Scanned to Wire Folder
• Wire Form Received but No Wire Submitted in Xperience – always “Submit Wire” before scanning completed wire form.

Keep in mind that many wire errors require a new form be generated resulting in the client needing to return to the office. This not only delays the transaction but also inconveniences the client.  

If I make a mistake during the entry process and have already submitted the wire to Electronic Banking Services, how do I get this corrected?

Electronic Banking Services is to be contacted immediately for assistance at ext. 397015.  The wire input associate cannot make corrections. The wire will be deleted and you will need to re-enter the wire with the correct information. A new wire form will need to be printed as well to match the corrected version of the wire.

Once the wire is submitted, will the funds be debited and sent to the receiving bank?

Final processing will not take place until the Electronic Banking Services Wire Group receives and approves the scanned Outgoing Wire Transfer Instructions form.

Can the Outgoing Wire Transfer Instructions form be signed via eSign.

Yes, if you have Adobe Sign.

How long can I wait before scanning the signed and completed Outgoing Wire Transfer Instructions for to the Electronic Banking Services Wires Group?

Once completed, the Outgoing Wire Transfer Instructions form is to be scanned immediately.  The wire request cannot be processed until the completed form is received by the Electronic Banking Services Wires Group. 

If there is a delay for any reason, email _WiresGroup to notify them the form will be delayed.

Since we are scanning the Outgoing Wire Transfer Instructions form once signed and completed to the Electronic Banking Services Wires Group, do we also scan it with our daily work?

No.

When the form is scanned to the EBS Wires Group, it will also be imaged to the clients account after final processing.

Do I retain the copy of the Outgoing Wire Transfer Instructions form in the wire notebook?

No.

The original form is to be retained with the daily scanned work and destroyed following the current retention schedule.

If I have a one-time exception wire, can I approve this exception?

No.

The wire input associate must obtain approval form a Bank Officer. Further, the bank officer approving the exception cannot be either the wire input associate or the approving associate for wires over $50,000.

I have wire authority, but do not use it. Am I still required to complete the annual training process?

Yes.

All associates with wire authority, based on their system job function code, are REQUIRED to complete ALL training provided by StarU or Electronic Banking Services.

Is there a blank form that can be provided to clients to complete and bring into an office?

No.

Clients should never be provided with a blank document used for the purpose of sending a wire. Wires are to be in person, or business clients should be referred to Treasury Management.

I do not have access to inquire on another associates account; how can I enter a wire for an associate who requests a wire?

Follow the associate wire procedures. 

If I am the originating associate for an In House Wire, can I also input the wire?

No.

Due to segregation of duties requirements, the associate who requests the origination of the wire cannot also enter the wire. This associate may however be the approving associate if the wire is over $50,000.

Why do I need to write my 4 digit employee ID next to my signature when signing the wire form?

Signatures can be very difficult to read so it is important to include your employee ID to make identifying you possible.

If I enter an exception wire can I also perform the call back to the client?

No.

Another associate is required to perform the call back. Further, never enter a client wire if you have not personally spoken to and identified the client.

Do I have to put a barcode on the Wire Transfer Instructions Form before scanning?

Yes.

A barcode label is required to be placed in the upper left hand corner of the Wire Transfer Instructions form for proper filing of the document in Synergy.

Why do I have to write Next Day on a Wire Transfer Instructions form sent after the 2:00 pm cutoff?

This is required to identify to the client the wire will go on the next business day and also to notify the Electronic Banking Services Wires Group of this information.

Analysis

Indicates whether or not a client is on account analysis.

Approving Associate

CCB associate who has wire Approval Authority to approve wires greater than $50k or $1MM.

Bank ABA

US bank wire routing # for the Receiving Bank

Beneficiary

The final recipient of the wire.

Beneficiary FI Identifier

A code to identify the beneficiary’s bank; typically a BIC/SWIFT code or routing # (only used if an Intermediary Bank is needed).

Beneficiary FI Name & Address

The name and address of the beneficiary’s bank (only used if an Intermediary Bank is needed).

BIC/SWIFT Code

BIC stands for Bank Identifier Code. A BIC is sometimes called a SWIFT code, SWIFT BIC or SWIFT ID (all of these mean the same thing). A SWIFT/BIC consists of 8-11 characters used to identify a specific bank in an international transaction, to make sure the money is going to the correct place.

Click here for the CCB Routing Information and SWIFT Code.

Client Wire

A wire transfer sent out at the request of an authorized signer on the account.

Domestic Wire Transfer

A wire transfer that is sent from a US bank to another US bank

Exception Wire

A wire where the client is not physically present to sign the wire form; must be approved by a Bank Officer who is not a party to the transaction.

Fee/Counter

This will default with either the domestic wire fee amount or the account analysis fee counter for a domestic wire; needs to be changed if the wire is a foreign wire.

Foreign Currency Wire

Also known as a “FX Wire”, is a foreign wire that is sent out in a currency other than US Dollars. May be from a consumer or business account. Currency rates and conversion should be obtained from the Electronic Banking Services Wires Group via email prior to entering the wire.

Foreign Wire Transfer

A wire transfer sent from a US bank to a foreign bank

IBAN

International Bank Account Number (IBAN) is a beneficiary’s account number at a foreign bank. The IBAN consists of up to 34 alphanumeric characters comprising; a country code; two check digits; and a number that includes the domestic bank account number, branch identifier, and potential routing information. 

In-house Wire

A wire originated by Capital City Bank on behalf of a client specifically for loan disbursements, loan payment, CDARS transfer, or other types of internally initiated transfers

Input Associate

CCB associate who enters the wire and creates the wire form.

Intermediary Bank

Receives the wire first before sending to the Beneficiary’s bank (entered in the “Receiving Bank” field).

Next Day Wire

A Wire created after the 2:00pm daily cut-off time.

Receiving Bank

The first bank to receive the wire; can also be known as the Intermediary Bank.

Wire Source Code

Indicates if a wire will be sent in a foreign currency.

Wire Transfer

Irrevocable electronic transfer of funds