Open the CR825 machine using Entrust with authorization from two separate users, one with override capabilities (usually a Client Experience Manager (CXM)).  Machines will be opened to load card stock, remove in-machine rejects, and perform maintenance.

Note: If a user with override capabilities is not present, use the barrel key to open the machine.

To open the machine, do the following: 

1. If Entrust is not running, log in to Entrust.
2. Click Operations > Open Card Machine.
3. Select Device - CR825.
4. Enter the network username and password of a an Entrust user without override capabilities. 
5. Click OK.
6. Enter the network username and password of an Entrust user with override capabilities.
7. Click OK.
   • Note: The machine has a 10-second unlock delay, beginning from the time it is completely authorized. It remains unlocked for only 15 seconds. 
8. Open the side door and card hopper immediately.