This information is not populated from Jack Henry so use additional care to ensure the information is entered correctly. These are required fields.

1. Enter the client’s name and Social Security Number (SSN) or individual tax identification number (ITIN). 
    
   • Note: If, the client does not have a SSN or ITIN, STOP. We cannot open accounts for individuals that do not have an SSN or ITIN. Exceptions to this requirement must be approved by the BSA Officer.
2. ONLY proceed if you obtain proper identifications to be entered.
3. If the client does not have a social security number, select No SSN.
   • Verafin displays an alert message. STOP and read the information in the alert before proceeding.
   • If the client has a resident alien and green card you may proceed. This is entered on a later screen.
4. If Verafin finds a match, a message displays stating that the customer has been identified and the CDD questionnaire populates.
   • Complete a new questionnaire or update the existing questionnaire.
     • Note: The questionnaire is to be completed for the client's full relationship with CCB and not just the account in question. If an error is made in the SSN or EIN, e-mail _BSA Department to notify them of your error and start a new questionnaire.
5. Click Proceed.

Question 1: Is there an interpreter or someone else speaking on behalf of the customer?

1. Select Yes or No from the drop-down menu. 
   
2. If Yes, collect as much of the following information as possible.
   
   • If the interpreter is willing to provide their name but not their SSN, select Yes. Enter the interpreter’s name and select the No SSN check box.
   • If the interpreter is not willing to provide their name or SSN, select Yes from the drop down and select the No SSN check box and proceed. 
3. If No, go to the next section.

Note: If you feel the actions are suspicious then report it to the Bank Secrecy Act (BSA) Department on the Unusual Activity Referral form.

Depending on responses to the questions depicted below, additional questions will appear.

Question 1: What is your employment status?

• Select the appropriate employment status from the drop-down menu. 
• If Employed, Unemployed or Retired is selected, ask  “What is/was your Occupation?”
  • Type in the clients Occupation.
  • Select the appropriate Standard Occupational Classification (SOC) Code.
• If Student, Foreign Student, Homemaker or Minor is selected, the employment question is not required.
  • Student and Foreign Student are only selected if the client is a full time student with no employment.
  • Only choose Minor if the client does not meet the age of majority for the specific state

Question 2: Are you a frequent traveler? 

• Select Yes or No.
  • If Yes, proceed to Question 4.
  • If No, proceed to Question 5.
• Note: Advise clients that when they travel they need to contact us to prevent their debit card transactions from being declined due to suspicious activity.
• Do you travel outside the US?
  • If Yes, select the country or countries of travel.

Question 3: Will you be using a safe deposit box?

• Select Yes or No, then proceed to next section.  

Question 1: Are you a US Citizen? 

• Select Yes or No.
  • If Yes, proceed to Question 6.
  • If No, proceed to Question 2.
    

Question 2: What is your country of origin (home country or country of citizenship)?

• Select country from the drop-down menu. 

Question 3: Do you have a Green Card, or are you a foreign resident of the U.S. (legal permanent resident)?

• If No, proceed to Question 4.
• If Yes, proceed to Question 5.

Question 4: Do you have a US Individual Taxpayer Identification Number (TIN)?

• Select Yes or No.

Question 5: What is your Green Card number?

• Enter the Green Card Number. 

Question 6: Do you have citizenship with any other country?

• If Yes, proceed to Question 7.
• If No, proceed to the Politically Exposed Persons section.

Question 7: Do you have citizenship with any other country?

• Select the country or countries from the drop-down menu.
• Continue to the Politically Exposed Persons section.

If Yes is the answer to any of the questions in the section, STOP, and e-mail the BSA Department before proceeding with account opening. 

Question 1: Are you currently, or have you ever been a politically exposed person (PEP) or a senior political figure?

• Select Yes or No.
  • Note: PEPs include a senior official of a foreign government or major foreign political party, or executive of a government-owned corporation.
• If Yes, complete the questionnaire and e-mail the BSA Department before proceeding with account opening.
• If No, proceed to Question 2.

Question 2: Are you an immediate family member or a close associate of someone who is currently, or who was a PEP?

• If Family Member is selected, proceed to Question 3.
• If Close Associate is selected, proceed to Question 4.
• If No, proceed to the Embassy, Foreign Consulate, or Foreign Missions section. 

Question 3: What is the nature of your relation to him or her?

• Select the relationship from the drop-down menu.

Question 4: What is the nature of your association with him or her?

• Select the relationship from the drop-down menu.

If Yes is the answer to any of the questions in the section, STOP, and e-mail the BSA Department before proceeding with account opening. 

Question 1: Are you an employee of an embassy, foreign consulate, or foreign mission?

• Select Yes or No.
• If Yes, complete the questionnaire, and contact the BSA Department before proceeding with the account opening.
• If No, continue to the Notes section.

Question 2: What is the home country of the embassy, foreign consulate, or foreign mission?

You may add notes to this section if needed.