BSA monitors high risk accounts for unusual and suspicious transactions and activity. If BSA has additional questions regarding the source of funds and/or potential suspicious transactions, Relationship Bankers assist in making contact with the client to ask the necessary questions. 

See Monitoring High Risk Accounts for more information.

BSA creates the following Synapsys Contact Event to request assistance from Relationship Bankers:

1. From the client’s CIF, click on the Synapsys CRM icon. 
2. Click New Event/Activity > Create New Event for Client name > Contact Event.
3. Complete the following fields accordingly:
   1. Summary – Enter BSA RFI-CIF Number and Account Number (for example:  BSA RFI-CIF A0987, ACCT 00001234567) 
   2. Assigned To– Click the magnifying glass icon.
   3. Officer Name - 
      1. Enter the name of the banker that is assigned to the client’s account (loan or deposit).  If no banker assigned at the account level,
      2. Enter name of the banker assigned to the relationship.  If no banker assigned at the CIF level,
      3. Enter the name of the CXM of the office the account is assigned 
      4. Click the Contains box between the Officer Name and Officer Code fields.
      5. Click Search.
      6. Double click on the associate that will be assigned the contact event for client outreach.  The name will auto-populate in the Assigned To field.
   4. Type - Use the drop-down arrow to select BSA Outreach.
   5. Status - Use the drop-down arrow to select New Event.
      1. Once all necessary and required information has been documented by the banker, move the status to Closed.  
   6. Office - Use the drop-down arrow to select the office that the account is assigned
   7. Outbound Call Reason - Select one of the 2 options, based on the type of follow up needed by the associate:
      1. BSA – use this call reason when specific information on recent account activity is required
      2. BSA – Close Account – use when banker must close the account
   8. Call Result - Use the drop-down arrow to select Other – Provide Specifics.
   9. Comments – Provide the following specifics:
      • Include what activity has prompted the request
      • Detail the action you need from the banker 
      • Recommend possible questions the banker can ask to get the needed information
      • Add your phone extension for the banker to be able to reach out to you if needed.
4. Click Secondary Assigned To and CC Associates.
   1. In the Add Officer field, click the magnifying glass to access the officer search.
   2. Officer Name - Enter the Lead Teller name for the office the account is assigned.
      • If an office does not have a Lead Teller, enter the name of a Personal Banker in the Officer Name field.
   3. Click the Contains box between the Officer Name and Officer Code fields
   4. Click Search.
5. If screen shots or other supporting documents are needed or could provide assistance to the banker when contacting the client, click on Attachments >Add New.  Complete the fields as follows:
   1. Caption - BSA Request for Information
   2. Description - title of document being attached
   3. File - click to browse files and select the document to be attached.  Must be PDF
   4. Security - defaults to anyone 
   5. Allow Edit - defaults to yes
6. Click Save and choose Save and Go Back.