Occasionally a client may have more than one Client Information File (CIF). If you discover multiple CIFs for a client you must submit a Synapsys Service Event to request the CIFs be combined.

To combine CIFs when multiple are created, do the following: 

1. Within the clients CIF or Account click Related Functions > CRM.
2.  In the CRM tab, select New Event/Activity > Create New Event > Service Session. 
3. Click the + sign for Deposit Services.
4. Select DS - Other Maintenance.
5. In the Summary section type Combine CIFs. 
6.  In the Comment section, explain what CIFs need to be combined and specify which one to keep (For example: Please Combine CIF #AAA123 and CIF #AAA179, keeping CIF #AAA179.)
7. Click Save > Save and Submit Session.