Clients can cash a check drawn on a dormant account. Checks cashed on dormant accounts are reviewed by a  Deposit Services associate to compare the client's signature on the check to the signature card.  After review, the associate must reactivate the client's account. 

To cash a check drawn on a dormant account, do the following:

1. Identify the client in person.
2. In Xperience > Customer & Account Inquiry 
3. Search using the client name, account number, Client Identification File (CIF), or Tax Identification Number (TIN).
4. On the Account tab, view the available balance to ensure sufficient funds to cover the check amount. Note: If funds are not available, do not cash the check.
5. Click Document/Image Inquiry to view the signature card and verify the current account owner. If the check signature does not match the signature card, do not cash the check.
6. Review the client's current information and update accordingly:
   • Inquiry Identification Code - (Required)
   • Mailing address
   • Internal Revenue Service (IRS) address
   • Phone number(s)
   • Email address
   • Primary and Secondary Identification (issue and expiration date)
7. Take the check to the teller line for offline transaction processing. Note: The item rejects the next day and appears on the unposted report.