A deposit account, with or without bonce protection, is placed into a charged-off status after 50 continuous days of an unpaid overdraft balance. Note: Clients have Bank Online access for 45 days after the account is closed/charged-off to access their statements.

Clients receive a series of due diligence deposit reminder letters as follows:

• 1st Letter - 20-day Consecutive OD - Deposit Reminder
• 2nd Letter - 30-Day Consecutive OD - Deposit Reminder/Services Suspension/Close Account Pending/Fresh Start Notification 
• 3rd Letter - 50-Day Consecutive OD - Account Charged Off

The Collections and Litigations Department is responsible for the collection of charged off balances in excess of $50 and reporting the account to ChexSystems. A banner message displays in Xperience when an account is charged off.