Purpose of Limits
Drawer limits are set for security purposes to minimize potential loss. Capital City Bank (CCB) management establishes individual drawer limits according to volume and security factors. Exceptions may be made for some drawer types with the approval of SupportU.
Assigned Limits
Top Drawer Limit - Teller and Working Cash Drawer
The top drawer cash limit is $5,000.00.
To maintain this limit throughout the day, excess currency must be strapped and moved to the second drawer or coin locker as soon as feasibly possible.
Second Drawer/Coin Locker
The second drawer at your teller station contains extra strapped currency and rolled, boxed and trayed coins.
DeleteTotal Limits
Standard Teller Drawer - $25,000.00 maximum limit between the top and second drawer.
Note: Based on client needs and staffing, drawer limits should be lower than the maximum to mitigate risk. It is still the responsibility of the Lead Teller (LT) and Client Experience Manager (CXM/CXMII) to stay within their set office C3 cash goal.
Working Cash Drawer - Established according to volume and security factors for the specific office.
DeleteTeller Cash Recycler (TCR) Drawer - No Assigned Unit
Teller Drawer Connected to TCR - Under $5,000 at end of day balancing
Note: Cash in excess of the drawer limit is to be sold as soon as feasibly possible during the day to maintain the limit and must be sold prior to balancing.
DeleteBalancing Over Limits Exception
To maintain the drawer limit, excess cash must be sold as soon as feasibly possible during the day. Excess cash must be sold prior to balancing.
- Approval to balance over the drawer limit by the LT or CXM/CXMII should only be used in an exceptional circumstance, when there was no ability to sell down or the funds were needed for Saturday use.
- Closing Teller, Late Deposit or Acting Large Drawer are NOT valid reasons on their own.
- Note: If management is not in the office or unavailable, an approval e-mail from a manager in another office is required.
- The LT or CXM/CXMII must sign off on the balancing tape and provide a valid reason for this exemption.
- Exceptions for a CXM/CXMII working in a teller drawer are to be requested from their Regional Experience Manager (RXM) and documented accordingly with the signature of their RXM on the end of the day balance tape or email approval sent to the CXM/CXMII.