Fees

The expediting fee is $35. 

Replacement or reordered cards cost $10. 

• Waive this fee in the case of bank error, if the card has been used fraudulently, or if the card has been stolen. You can waive the fee for other reasons as needed but doing so requires a bank officer's signature.  

Note: For Private Client Checking (PCC) accounts, do NOT assess either the overnight fee or the reorder/replacement fee. 

Expediting Delivery of Debit Cards

Clients can request expedited cards mailed via UPS for a $35 fee*. 

To expedite delivery of a debit card, do the following:

1. If the client is in or near an instant issue office, remind the client that debit cards can be issued in person the same day. 
2. Order the business or consumer card following normal procedures. Note: Requests received by 3 PM EST are mailed the same day and received by the client the next day (excluding Saturday/Sunday). Requests received after that time will be mailed the next day. 
3. Request that the card be expedited the same day it is ordered by completing this service event: Synapsys > Express Channels  > Expedited Card Services. 
4. Ensure that the service event contains:                  
   • Client name
   • Telephone number
   • Debit card number (consumer requests only)
   • Physical address for delivery* 
   • Whether or not this is a PCC account
5. Tell the client that he/she must call CCB and create a PIN to activate the card. See Card Activation and PIN Selection.
6. Virtual Banking completes the card expedition and assesses the Expedited Card Delivery fee ($35) to the client’s primary checking account. For questions about submitted card requests, email _Express Channel.

*Note: Expedited cards cannot be sent to a Capital City Bank office location.

Effective 05.29.19, the following updates have been made to Expedited Card procedures in the Personal Banker Manual:

• Overview - Clients have the ability to request an expedited card mailed to a U.S. address by UPS for a fee.
• Fee Waiver – Expedited Card Service fees should NOT be waived unless approved by a Client Experience Manager (CXM), Officer or Client Service Center Manager. It is the responsibility of the approving associate to assess the refund to the clients account. Express Channels will not perform this function.
• It is the responsibility of the approving associate to initiate the refund to the client's account. Express Channels does not perform this function.
• Note: Private client cards are NOT assessed a fee.