CSC - VISA DPS

1. In the Card and Account maintenance section, do the following:
   1. Click Work with Cards > Search for Cards.
   2. Enter card number and click Search.
2. In the Access and PIN Settings section, do the following:
   1. Check the Reset PIN Fail Count checkbox.
   2. Click Submit.
3. Note: If the client does not remember his/her pin and needs to reset it, check the Reset PIN Fail Count box, enter 0000 in the PIN Offset Value field, and direct him/her to the activation line to reset the PIN.
   1. Call the card line according to the card type:
      • Business card: 833.224.5779
      • Consumer card: 833.224.5780
   2. Select option 1 to activate card, even if the card has previously been activated.
   3. Follow the activation prompts. Remain on the line and the system prompts to press 1 to enter a new PIN.
   4. Follow the prompts to enter and reenter new PIN.
   5. After the card is pinned, the system ends the call.
4. Update card status in Xperience from warm to active.
   1. In Xperience, click Customer & Account Inquiry.
   2. Enter the search criteria.
   3. Click Misc. Accounts.
   4. Click the appropriate card. 
   5. In the top right-hand corner, click Related Functions. 
   6. Choose card status change.
   7. Select the card status - Active.
   8. Click Next.
   9. If required, add the alert message. 
   10. Click Finish.
5. The card is now active.