Vendor Serviced 

SATMs are serviced on intervals scheduled by our vendor. When the machine is serviced, the messenger delivers the cash AND checks deposited by clients that have been removed from the Acceptor Bins, to the acceptor office.

Acceptor Bags

On the day the SATM is serviced by a courier, the processing office receives 2 sealed bags from the acceptor bin containing: 

• Cash and a receipt 
  • Cash is counted and processed (see SATM Processing Acceptor Cash)
• Checks 
  • Open bags and ensure no cash is included. Contact _ATMSATM Notifications if you find cash.
  • Checks are retained for at least 30 days

It is extremely important the offices receive both Checks AND Cash from the acceptor bins. All residual cash removed from the cash cassettes is taken by the messenger for processing.

In some locations, only one bag with both checks and cash may be received. In this case, thoroughly sort the cash from the checks. Process the cash and place the checks in a new sealed bag.

If the bags are NOT dropped on the day the SATM is serviced e-mail _ESRecon Group.

• ALWAYS Include the below information in the subject line of the e-mail:
  • SATM
  • Date
  • Office Number
  • Office Name
  • Example: SATM 6.24.20 Office 52 South Monroe

Note: Deposits dropped by courier can be held in a secure area until they can be worked. However, these deposits must be worked by the end of the work day.
 

Processing Acceptor Cash

Open AND count the contents of the sealed bag, compare your cash count to the receipt and verifying that they match. Staple the receipt to the outside of the bag and retain the bag for at least 30 days.

Process the transaction as follows:

1. Speed Key F - GL Transaction
2. Enter Lobby in the instrument field
3. Place the cursor on the Cash In line in the Amount field and hit F10 to enter each denomination.
4. Type the GL Account # that is unique for each SATM in the GL Credit line and enter the amount of the cash.
   • These MUST match.
   • See list of SATM account numbers here.
5. In the Instrument field, enter Unload MM/DD/YY (the date on the ATM receipt).
   • This will generate a virtual cash in for the teller and a virtual GL credit for the SATM.
6. Scan both the SATM transaction receipt and the bag receipt and email to _ESReconGroup.
   • ALWAYS include the below information in the subject line of the e-mail:
     • SATM
     • Date
     • Office Number
     • Office Name
     • Example: SATM 6.24.20 Office 52 South Monroe

Acceptor Cash Discrepancy

If the cash counted does not match the receipt, do the following:

1. Another associate must recount the money.
2. Both counting associates must initial the SATM receipt.
3. Scan both the SATM transaction receipt and the bag receipt and email to _ESReconGroup.
   • ALWAYS include the below information in the subject line of the e-mail:
     • SATM
     • Date
     • Office Number
     • Office Name
     • Example: SATM 6.24.20 Office 52 South Monroe

If additional research is required, Financial Accounting will contact Application Services for further investigation.

Note: In some instances a large shortage in acceptor cash may be due to the messenger not clearing out acceptor cash totals during the previous service date. A review of the previous acceptor cash receipt should indicate if the totals were cleared or not.
 

Acceptor Receipt Missing

If the bag of acceptor cash does not contain a receipt, process the cash as follows:

1. Two associates must count the money.
2. Both counting associates must initial the SATM transaction receipt.
3. Scan the SATM transaction receipt and email to _ESReconGroup.
   • ALWAYS include the below information in the subject line of the e-mail:
     • SATM
     • Date
     • Office Number
     • Office Name
     • Example: SATM 6.24.20 Office 52 South Monroe

Courier Late 

From time to time, the SATM courier service may run behind schedule due to unforeseen circumstances. 

Note: Procedures require all cash from acceptor bags to be piece counted before the end of the day. However, if the courier arrives just before close, any after-hour accommodations to verify the cash must be approved by your CXM/CXMII or Regional Experience Manager (RXM). Notify Retail Support of an decision made by management to hold the unopened bag(s) in the vault overnight.