A Teller Cash Recycler (TCR) is a device that accepts and dispenses currency to teller drawers connected to the specific device. The TCR is an extension of a teller drawer for processing both cash in and cash out client transactions.
Capital City Bank has both SOLO and DUAL model TCRs. Procedures are specific to both models, unless otherwise indicated.
Important information when working with a TCR:
- Associates may NEVER have single access to the cassettes in the TCR safe.
- All client transactions are processed in the Teller Drawer.
- TCR cash in and cash out tickets are used ONLY for end of day processing or to correct errors as directed by Retail Support.
- Never use the REDO function when working with a TCR.
TCR Master PC
A TCR machine has 1 master personal computer (PC). This PC must remain on at all times and must not be turned off. Rebooting or shutting down the master PC causes the TCR to shut down.
- If maintenance of the master PC is required due to technical issues and a reboot or shut down is performed, the TCR requires a reboot as well.
- The TCR on/off switch is located on the top of the machine and can be accessed by pulling the TCR out.
Startup
When the TCR is used, follow the steps below to engage the unit.
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Do one of the following:
- (SOLO) Open the ARCA menu from the computer desktop that is connected to the TCR. Minimize the ARCA screen.
- (DUAL) The ARCA menu is located on the face of the machine and becomes active when touched.
- Log into the TCR drawer and confirm it is on the correct date. If not, roll the date.
- Exit the TCR drawer.
- Log into the teller drawer and confirm it is on the correct date. If not, roll the date.
- The upper portion of the screen displays Cash Machine Connected in red.
- The upper left corner of the screen displays On Line.
- The TCR is now ready to process transactions.
Processing TCR Transactions
Click on the accordions below for details on processing TCR transactions:
Cash Out Transactions
Client transactions are processed as normal in the system teller drawer using the appropriate Speed Key/Tran Type (for example: Cash Check, Checking Withdrawal, and Savings Withdrawal) and by viewing all messages.
Dispense Cash
- The screen appears listing:
- Total Cash Out - Amount of transaction request, less coin
- Dispenser - Amount the TCR dispenses in currency
- Manual - The amount to dispense from teller cash drawer
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To go to the teller drawer hit F3.
- This amount should reflect 0.00 if no coin and all currency is being dispensed from the TCR.
- If coin, this amount is reflected to dispense from the teller cash drawer coin supply.
- Hit enter for the TCR to dispense a random selection of denominations for the total amount requested, less coin.
- If the client requests a specific denomination breakdown, enter the desired amounts for each denomination and hit enter.
- The requested currency dispenses into the dispenser tray of the TCR.
- During the dispense request for a large cash check, you MUST pay close attention. If you fail to pull the bills out when requested by the TCR, you receive an error message and the TCR stops dispensing.
- If this occurs, the TCR reflects the actual amount dispensed. The receiving teller drawer reflects the amount requested.
- To correct this discrepancy, the transaction is deleted in the system teller drawer, providing reason for deleting.
- The teller drawer processes a "buy cash" transaction from the TCR drawer for the actual amount of the dispensed currency.
- The transaction can be processed again in the system teller drawer and change the dispenser total taking in consideration the amount of cash already received from the TCR in the above deleted transaction.
- Additional required currency to complete the cash out transaction can be requested from the TCR or supplied from the teller drawer cash supply.
- Count the currency back to the client and provide any coin required from the teller drawer coin supply.
Cash In Transactions
Client transactions are processed as normal in the system teller drawer using the appropriate Speed Key/Tran Type (for example: Cash Check, Checking Withdrawal, and Savings Withdrawal) and by viewing all messages.
Accepting Client Cash
- Currency should be TCR ready when possible.
- No folded bills or bent corners.
- No tape/tears in the bills
- No paper clips or staples
- Choose the appropriate transaction for the client's request (for example: DDA Deposits, Savings Deposit, Loan Payment).
- Load currency into the TCR accept currency tray.
- Hit F5 or click Count Cash on the below screen, or Hit F3 to use the teller drawer if needed.
- When all good currency is accepted into the TCR, the above screen reflects the denomination background.
- Any unfit currency is rejected in the TCR reject bin. The PC notifies you if currency has not been accepted.
- The system does not tell you why it rejected currency. The teller is required to verify if the currency is counterfeit, mute, torn, taped, etc.
- If the currency amount is incorrect, hit F3 for the TCR to dispense back the currency just received. This must be performed prior to receiving the message view screen in order to receive the currency back from the TCR.
- Complete the transaction as normal providing checks, account number, and total deposit.
Teller Drawer Settlement Tickets
At the end of the day (see note below), the Teller Drawer is required to produce settlement cash in and cash out tickets for all currency the TCR has received or dispensed for the specific teller drawer connected to the machine.
Note: It is recommended that settlement cash in and cash out tickets on the system teller drawer be run when a teller leaves for lunch and again at the end of the day. Each teller using the TCR runs their own settlement tickets on their teller drawer cash in and cash out tickets.
Settlement cash in and cash out tickets must be done on each TCR machine the teller uses. If a teller moves from one TCR to another throughout the day, settlement tickets must be completed at each TCR.
Processing Settlement Tickets on the Teller Drawer:
- Process Tran Type 733 and generate a virtual Cash In ticket. This will be offset with a virtual general ledger credit to Teller Cash (Buy/Sell) account.
- Process Tran Type 735 and generate a virtual Cash Out ticket. This will be offset with a virtual general ledger debit to Teller Cash (Buy/Sell) account.
TCR End of Day Settlement Tickets
Each TCR must be balanced daily (even when NOT used) and the date rolled to the next business day.
All receipts must balance before leaving the office. The currency in the TCR is not counted daily. At the end of each business day an assigned associate completes the following:
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Processing Settlement Tickets on the TCR: (DONE ONLY ONCE - AT END OF DAY)
- Sign into the TCR drawer
- Tran Type 496 - TCR Dispensed Out
- Tran Type 495 - TCR Collected In
- Print the balance tape, leaving a sufficient amount of space at the top and bottom.
- The tape must contain all applicable balancing information. (for example: Beginning Amount, Cash In, Cash Out, Current Cash and Counted Cash).
- Roll the date and sign off.
- The assigned associate must sign the Balance Tape at the bottom with a first initial and last name.
- Place the tape in the designated location determined by the Lead Teller and Internal Control Specialist (ICS).
- Retain the Trial Balance tape for 2 years.
TCR Currency Unload/Load
The cash level in the TCR is to be checked daily within the ARCA menu prior to opening or after the lobby closes. The amount of currency in each cassette determines if loading or unloading is needed. This function must be performed under dual control.
TCR Unload: Money CAN NOT be sold directly from TCR to Vault
Sell from TCR to Teller Drawer (not vault)
Tran Type 738
- Process a TCR Unload transaction for the amount being sold from the TCR to the Teller Drawer using Tran Type 738.
- The TCR dispenses the requested amount of currency in 200 note bundles. Pay attention and verify that the total amount was dispensed.
- Strap/Stamp/Initial all money appropriately.
- The money can stay in the teller drawer and sold to the vault when appropriate.
*Note: If the unload is ultimately to sell to the vault, it is recommended that the vault custodian be present to streamline the process and eliminate the need for an additional piece count verification.
Sell from Teller Drawer to Vault - Speed Key P
- All currency is to be verified, strapped, teller stamped, and initiated by the Vault Custodian and the other dual control associate.
- Process a Sell Cash transaction for the amount being sold to the Vault.
- This will generate a virtual cash out and a virtual general ledger debit to the Teller Cash (Buy/Sell) account.
TCR Load: Money CAN NOT be sold directly from Vault to TCR
Sell from Teller Drawer to TCR
Step 1 - Speed Key P
- Process a drawer sell cash transaction for the amount being sold to the TCR using Speed Key P.
- This will generate a virtual cash out and a virtual general ledger debit to the Teller Cash (Buy/Sell) account.
Step 2 - Tran Type 731
- From the teller drawer, process a Load Cash Machine transaction for the amount of the sell cash transaction to the TCR.
- This will generate a virtual cash in and a virtual general ledger credit to the Teller Cash (Buy/Sell) account.
TCR Audit
This process requires dual control by 2 associates. During the dispense request, it is important to pay attention. If you fail to pull the bills out when requested by the TCR, you may receive an error message and the TCR stops dispensing.
Steps to follow under Dual Control
Obtain a TCR Cash Journal Tape
- Sign into the TCR drawer.
- Click Count.
- Click Audit Cash Machine.
- Select each denomination individually or click Select All.
- Click Empty TCR.
As the cash is being dispensed, the TCR counts it.
Reload Currency
The TCR must be reloaded with the exact amount of each denomination previously unloaded. (No buy or sell during audit)
Within the Audit Cash Machine option within the TCR Drawer:
- Click Load TCR.
- The TCR counts each of the denominations as it is loaded into the machine
Final Steps
- If no outage during the audit, obtain a 2nd TCR journal tape by following the steps listed above
- If there is an outage, click Update Amount.
- This shows the machine outage. Process the outage as usual.
If out of balance $2000.00 or more, follow Out of Balance $2000.00 or More and $2000.00 or More Cash Outage Reporting procedures.
Reopening TCR Sessions
Once the date has been rolled on the TCR drawer, DO NOT, under any circumstances reopen a previous session. Contact Retail Support for any assistance.
Lead Teller Information
The LT should be familiar with the office's historical data to determine when the TCR should process load/unload and with what denominations.
The TCR should be loaded and/or unloaded before 9:00 a.m. daily or after the lobby has closed.
TCR Trouble Shooting
Refer to TCR Trouble Shooting Guide for details.
TCR Cleaning
- Check the TCR for removal of dust particles weekly, at a minimum.
- This may be required more often based on specific office volume of use.
- Use the blower machine provided or canned air.
- Clean the TCR before the lobby opens or after lobby closes due to the blower machine being very loud.
- TCR sensors are required to be cleaned weekly using the cleaning cloths provided.
- Use the Currency Count function running the cloth through the TCR 10 to 15 times.
- Choose Fast Menu on TCR screen and STD Counting on display.
- Most jams occur at the intake sensor area. Important to keep this area as well as the underneath side clean at all times.
- Contact ARCA's Service Department 919.442.5340 to order cleaning wipes and pads from the TCR. They request the serial number for each TCR to provide enough for all units along with your name and address for mailing purposes.