1- TCR & Teller Drawer are in balance, however, cash in and cash out Receipts do not balance.

Review cash in and cash out receipts for all teller drawers using the TCR to confirm no receipts are missing.

• 733 Transaction - Teller drawer end of day cash in receipt.
• 735 Transaction  - Teller drawer end of day cash out receipt.
• 496 Transaction - TCR end of day cash out receipt.
• 495 Transaction - TCR end of day cash in receipt.

If any receipt is missing, perform a reprint and place with other receipts. This should correct the TCR and teller drawer balancing issue.

Saturday TCR use only:

• Only process 733 and 735 transaction receipts.
• DO NOT process 496 or 495 transaction receipts.
  • These receipts are processed on Monday at the end of the day.

Delete

2- Ghost Receipt - Jam/Time Out occurs during Teller/TCR transaction.

Review the transaction to determine the type of transaction, deposit or withdrawal, and the amount of the outage (part in TCR and part in teller drawer).

Deposit

• Have the teller produce a TCR Misc. Cash Out (447) transaction for the amount of the deposit in the TCR.
  • This should equal the outage amount.
• In the instrument field, indicate the transaction and reason for the receipt.

Withdrawal

• Have the teller produce a TCR Misc. Cash In (446) transaction for the amount of the withdrawal in the TCR.
  • This should equal the outage amount.
• In the Instrument field, indicate the transaction and reason for the receipt.

Proceed to scenario 4 to verify if TCR is in balance.

Delete

3- Jam/Time Out occurs during offloading of currency. TCR states all currency was dispensed, however, only part of the currency was dispensed. STOP! Call Retail Support for assistance.

Determine the denomination and cassette that appears to be in error.

• If multiple cassettes for the same denomination are active, turn cassettes not in error off as follows:
  • On the TCR operator display menu press Tools > Utility > Safe > On/Off Cas.
    • Dual - Front of machine
    • Solo - PC desktop
  • At the On/Off cassette screen, use the up and down arrows to highlight a cassette.
  • Press On/Off to toggle the cassette.
  • To return to the Safe Menu, press the left arrow.

• Perform a TCR Misc. Cash In transaction (446) for the denomination in error (only 1 bill for that denomination).
• Once the specific denomination cassette acknowledges the presence of a bill, perform an Unload command for this specific denomination and cassette.
  • This should result in all currency being recognized and dispensed.
• Once verified, perform a Load command to place all bills back into the specific denomination and cassette.
• Turn the other cassettes, previously turned off, back on.
• Verify if TCR is in balance and adjust Vertex Totals if required.
• Verify if the Teller Drawer is in balance, if not; perform the necessary Cash In or Cash Out transaction to get the teller drawer in balance.
  • This should only be for the 1 bill previously used for the Misc. Cash In transaction.

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4- TCR is out of balance, Teller Drawer is in balance. 

• If your TCR and Vertex denomination count match, verify through Work with RSM menu.
• If your TCR and Vertex denomination count do not match, select Adjust Vertex Totals to correct the end of day balancing issue.
• Select Balance to review if TCR is out of balance and if an Over/Short entry is required.
  • If not end of day, do not roll date.
• If the TCR is out of balance, STOP: Call Retail Support!
• The Cash In or Cash Out runs with the end of day tickets for balancing.

Delete

5- TCR dispenses extra currency during transactions, but reflects in balance within Work with RSM.

• Perform an offload of the denomination in question.
• Reload the currency that dispensed during the offload.
• If this creates an Overage or Shortage within the TCR, refer to scenario 4.

Delete