Note: Do not make any claims or statements to the client about recovery of funds.

1. When a client informs you of a forgery, contact Transactional Risk & Fraud Prevention (TR&FP) by e-mailing them at _Transactional Risk and Fraud Protection.
2. Follow the instructions provided by the TR & FP associate.
3. If instructed, complete the ALABAMA/GEORGIA or FLORIDA Affidavit of Forgery and do the following:
   1. Record the client’s daytime phone number on the affidavit.
   2. Interoffice mail the original affidavit and scan a copy to _Transactional Risk & Fraud Prevention.
   3. Complete the following in Synapsys:
      1. In Xperience, click Synapsys CRM 
      2. Click New Event/Activity > Create New Event > Service Session
      3. Click TR and FP.
      4. Choose TRFO - Forgeries.
      5. Click OK.
      6. Complete all required fields.