Overview
Capital City Bank (CCB) Terms and Conditions state:
"You will be entitled to a credit only for actual contents as determined by our associate(s), regardless of what is stated on the deposit ticket."
Deposit funds are not returned to the client nor is a deposit held to accommodate additional currency/coin being brought to the bank, unless the client requests otherwise.
The deposit is always processed for the actual amount received and verified. All Night Depository Drop+Go bags must be processed prior to the end of the business day.
DeleteProcedures
If the deposited cash is incorrect, an adjustment may be made during the transaction. Notate the cash discrepancies dollar amount on the Business Account Night Depository Drop+Go Log in the Cash Discrepancy column. Contact Retail Support concerning any exception requests to the cash discrepancy policy/procedure.
The following procedures are used to report cash discrepancies:
Cash Discrepancy on Business Transactions
If a cash discrepancy is discovered when verifying cash items in a Night Depository Drop+Go bag, do the following:
- A second associate must count the cash.
- Notify your manager/supervisor of the discrepancy.
- Enter the client's account number and amount of the discrepancy on the appropriate Dep Correction Cr/Dr line.
- After clicking Complete, a pop-up window displays, Select Reason for Dep Correction and Edit Reason with appropriate information.
- This appears on the virtual Dep Correction ticket.
Cash Discrepancy on Consumer Transactions
If a cash discrepancy is discovered when verifying cash items in a Night Depository Drop+Go bag, do the following:
- A second associate must count the cash.
- Notify your manager/supervisor of the discrepancy.
- Enter the client's account number and amount of the discrepancy on the appropriate Dep Correction Cr/Dr line.
- After clicking Complete, a pop-up window displays, Select Reason for Dep Correction and Edit Reason with appropriate information.
- This appears on the virtual Dep Correction ticket.