When an office experiences a loss of electricity, the office must close until the electricity is restored. The Lead Teller (LT) or Client Experience Manager (CXM/CXMII)directs associates in the completion of all procedures as they relate to date, documents, and equipment. All office associates must remain on-site to assist when needed until electricity is restored.

Follow these procedures when closing an office due to a loss of electricity: 

1. The LT or CXM/CXMII must notify the Help Desk 850.402.7400 of the office closing.
2. Lock all doors until electricity is restored.
3. Clients currently in the lobby must be assisted to the completion of their needs, to the best of the associates' ability (for example: handwritten receipts are given, client services tasks are completed or follow-up information taken from client, and escorted from the lobby).
4. The LT or CXM/CXMII must post a sign on all outside client accessible doors with the following information: 
   • The reason for closing.
   • Approximate reopening time.
   • Location(s) where transactions can be conducted while the office is closed.
5. Do not move associates to an alternate location unless notified. 
6. Any equipment (for example: PCs, printers, typewriters, and calculators (with the exception of the teller/platform servicer)) not connected to a surge protector must be powered off and unplugged to prevent power surge damage when electricity is restored. 
7. Tellers must secure their cash drawer, coin locker and any negotiable instruments.