Leading Client Loyalty provides the principles and practices needed to win the hearts of associates and their clients.

 --franklincovey.com

Retail managers will spend 1 week a month focused on an aspect of Leading Client Loyalty. The resources needed to successfully lead these Huddles are contained in this article. To access them simply click the links to download the materials or be redirected to a Franklin Covey training video. For a complete list of the weekly agendas, and when each Leading Client Loyalty Huddle will be held, refer to Retail Weekly Meeting Agendas.

There should be a hard copy of these resources located in your office. If you cannot locate the hard copy you can download and print the resources from the links below. 

• Facilitator Guide
• Projection PowerPoint
• Scenario Cards
• Practice Cards
• Leader's Guide
• It's Who You Are
• The Pizza Shop

Leading Client Loyalty - Huddle Videos

• Huddle 1 – Leading Loyalty
• Huddle 2 – Empathy
• Huddle 3 – Make a Human Connection
• Huddle 4 – Listen to Learn
• Huddle 5 – Responsibility
• Huddle 6 – Discover the Real Job to be Done
• Huddle 7 – Follow-Up to Strengthen the Relationship
• Huddle 8 – Generosity
• Huddle 9 – Share Insights Openly
• Huddle 10 – Surprise with Unexpected Extras
• Huddle 11 – Your Loyalty Legacy

Videos Insights

• The Car Charger
• The Hidden Story
• A Little Extra
• Kanyon
• The Human Connection Parts 1 and 2
• The Button
• A Legacy of Loyalty