All security equipment in an office is required to be tested in each calendar month. The Lead Teller (LT), Client Experience Manager (CXM/CXMII), or a designated associate is responsible for is performing this test, and ensuring timely completion. It is recommended testing be conducted during a time the office is not open to clients. 

Note: Lockdown fobs are required to be tested during lobby hours. When associates transfer to another office/department, they are required to leave their assigned FOB at the office and the office is required to coordinate with Corporate Security for guidance.

The day before testing, send an e-mail to all office associates indicating the date and time the alarm system is being placed in test mode. 

Note: If an office fails to test within any calendar month, that month is considered as being missed and is to be noted accordingly on the monthly testing documentation.

Security equipment includes, but is not limited to, the following:

• Vault door
• Teller station panic buttons
• Night depository Drop+Go
• Office building alarms
• Desk/Office panic buttons
• All FOBs (panic/lockdown)

For a short training video, click the Instructional Video tab.
 

1. Navigate to SecureStat HQ™.
   • Note: Associates can create a shortcut to place on their desktop or can bookmark the site as a browser favorite.
2. Enter your e-mail address and click Next.
   
3. Enter your password and click Login.
   
4. Click Login.
5. When prompted, be sure to select both Remember this device and Save this passcard to my profile. 
   • If you opt not to complete this step, you may receive an additional verification step at each login.
     

All security equipment in an office is required to be tested in each calendar month, preferably no later than the 15th. 

Note: If an office fails to test within any calendar month, that month is considered as being missed and is to be noted accordingly on the monthly testing documentation.

Placing the System in Test

Follow the instructions below to place your office security equipment in test and complete the test.

1. Once you are logged in to SecureStat HQ™, select your location. 
   1. In the search box on the Dashboard, enter your office name. 
   2. As you type, matching offices appear in a drop-down below the search box. Click your office to select it.
      
2. Once you have selected your location, click Monitored Systems.
   
3. In the top right corner of the next page, click Place System on Test.
   
4. In the new window, enter your Passcard.
   • Note: This code was assigned when SecureStat was first implemented in 2021, or during your onboarding.
5. Click Submit. The Submit option remains grayed out until your passcode has been entered.
   
6. In the new window select the Zones you want to test.
   1. If you are testing all zones, click Select All Zones.
   2. If you are only testing specific zones, click Other to expand a list of available zones for testing.
      1. Click each of the zones you need to test.
   3. Click Next.
      
7. In the next window you must select when you want the test to begin and how long it will last. 
   1. Under When would you like the test to begin?:
      1. Select Immediately if you are ready to begin the test. 
      2. If not, click the drop-down box to schedule a future date and time.
   2. Under How long will the test be?, select a reasonable amount of time to complete the test.
      • Tip: A test duration of at 1 hour is recommended.
   3. Click Submit Test.
      
8. After the screen reloads, the test information is displayed that the top of the screen.
    
9. If you are immediately starting the test, click Refresh in the Upcoming Test box.
   
10. On the refreshed screen the box now reads Zones currently in test. 
    
11. After placing the office in test mode using SecureStat HQ™,  the alarm panel must be armed. To do this, arm the system as you would if you were leaving for the day.
    • Note: It takes about 90 seconds for the system to fully arm.
12. When the system is fully armed, complete testing of all office devices/locations. (Note: A full list of devices and locations can be found in your office's Master Zone List.)
13. When testing is complete, click End Current Test in SecureStat HQ™.
    
14.  In the confirmation window, click End Test.
    
15. Enter your passcard in the new window and click Submit.
    

Sensor Reset: Once testing of all required zones has been completed, a full disarm of the alarm system is required. Additionally a sensor reset is needed to to send a restore signal to the hold-up buttons. Both of these can be accomplished by completing the following steps on the alarm panel:

1. Push the Command button until you see Menu.
2. Select Yes.
3. Swipe your card or enter your code.
4. Push the Command button until you see Sensor Reset.
5. Push the top right soft button. You will see a series of sensor on/sensor off messages.
6. The system reset is complete when the date and time are displayed again on the panel.

Each office is required to create and save a Zone Test Summary report after their monthly alarm tests have been performed. This report shows all alarm zones within the office, whether tested or not. If a required zone was not tested, an explanation why it was not tested is needed. For a list of all zones within your office, see the Master Zone List located at J:>Lead Teller>Securetat>Office Folder> Master Zone List.

Read through the accordions below to learn how to pull, format, and save your Zone Test Summary report.

When monthly security equipment testing is being performed by an associate other than the Lead Teller, CXM or RXM, the following procedures are to be followed. They can start/stop an office’s alarm test as well as pull any report should a technical issue arise. 

Associates are advised to contact Corporate Security for assistance if needed.

1. The day before testing, send an email to all office associates indicating the date and time the alarm system is being placed in test mode.
2. Contact the security monitoring company, Securitas, at 1.800.548.4478.
3. Provide Securitas with the address for the location you are testing.
4. When prompted, provide your passcode/PIN to the Securitas representative.
   • Each approved associate must have a code set up with Corporate Security. Contact _Corporate Security with PIN issues. 
5. Tell the Securitas representative you are placing the system in test mode.
   • Tip: If asked for a duration, an hour is the recommended time for sufficient testing.
6. Once the system is in test mode, close the Vault Door prior to arming the system (DO NOT lock the vault door).
7. Arm the alarm panel as you would at the end of the day.
   • This step takes approximately 90 seconds for the system to fully arm.
8. Testing actions for the applicable zones are identified on the office Master Zone test list. (See table below.)
9. Once testing of all required zones is completed, a full disarm of the alarm system is required. A sensor reset is required to restore the hold-up buttons. To disarm and restore, do the following:
   1. Press the Command button until Menu is displayed. 
   2. Swipe your access card and enter your code.
   3. Press the Command button until Sensor Reset is displayed.
   4. Press the top right soft button. 
      • A series of sensor on/sensor off messages will display.
   5. The panel will display the date and time when the reset is complete.
10. Contact the security monitoring company, Securitas, at 1.800.548.4478 to remove the office from test mode and verify zones not tested.
11. Repeat Steps 1 – 3 if zones shown as not tested or resolved or determined require a Landport request for repair.

Master Zone List Table

Reports

Once testing is completed, the Zone Test Summary report can be obtained by the offices LT, CXM or RXM.  Once report is obtained, reviewed and completed or if additional testing is completed, notify the LT, CXM or RXM to pull a current report for saving to the J: drive,

Note: If a 2nd report is processed, be sure to replace the existing report with the new report.  Each month should only have one report.

Click play to watch video.