Overview

At Capital City Bank (CCB), we know our success is tied directly to the contributions of hard-working associates in all areas of our operation, and we think extraordinary effort should be recognized! We want to monetarily celebrate the contributions of our associates to the Bank’s success.

Associate Eligibility

All associates, EXCEPT interns, temporary workers, associates in the Associate Stock Incentive Plan (ASIP), and Associates who manage managers.

Associates who have been issued a Decision Memo, are not eligible to receive a STAR Bucks Spot Bonus, beginning the day Decision Memo is issued, until the expiration of the Decision Memo.        

Must have successfully completed a minimum of 90 days of service with the bank by the time of the nomination deadline. 

Associates may be rewarded multiple times in a year.

Nomination Criteria

Star Bucks are awarded to associates who have demonstrated exceptional work in one of the categories listed below.

• Client Service – contributes to providing outstanding client service

• Leadership – demonstrates initiative and sets the pace in a supervisory or non-supervisory role

• Efficiency/Problem Solving – contributes ideas that result in savings of time and/or resources– demonstrates creative and innovative resolution to problems or challenges in the department or bank

• Above and Beyond – above and beyond the associate’s job responsibilities

• Financial Savings or Monetary impact – initiated idea that results in significant savings to the Bank or action that prevents/reduces losses (for example: fraud).

• WOWs – repeated letters or e-mails from internal or external clients stating exceptional client service are considered on a case-by-case basis (5 or more letters may constitute a monetary award of $100, provided the WOW is indicative of behavior that is above and beyond the associate’s job responsibilities, will be reviewed and awarded accordingly)

• Fraud Focus – taking extraordinary actions to protect the Bank and it's clients from fraud. This recognition is not awarded by nomination but rather designated by Transactional Risk & Fraud Prevention. Associate must not have been previously awarded STAR Bucks for same incident by way of nomination.

• Project Work – made extraordinary contributions on a Bank project.

On a stand-alone basis, the following would not be considered examples of extraordinary contributions: 

• Fun to work with. 
• Smiles every day. 
• Great team player. 
• Gives great client service. 

If more information is needed, the nomination is sent back to the nominating Associate and will be considered the next month.

Nomination Process

• All Associates are invited to submit nominations. 
• Associates may solicit recommendations from other Associates and Managers. 
• Associates may also submit recommendations for Associates in other departments.

Nominating someone couldn't be easier. Follow the steps below:

1. Go to the Star Bucks Nomination page. 
2. Login using your Windows network credentials. (The username and password used to open your computer.)
3. Complete the required fields as indicated below: 
4. Click Submit.
5. After submitting the form, a confirmation banner will appear. A confirmation e-mail will also be sent to the nominator's e-mail address.

Recognition Committee

Selection is made by the STAR Bucks Recognition Committee, which is composed of associates representing all major Bank Divisions. The Committee is both chaired and supported by the human resources department. The Committee reviews and decides on the results of the nominations by the 10th of the month. 

Selection Process

The nominations are reviewed by the Recognition Committee, using the criteria that the nominated individual has made an extraordinary contribution to the Bank. 

• The Committee will approve, reject or send the nomination back for more information.
• If sent back for more information, the nomination will be reconsidered the following month.
• Money is awarded at $100, $150, $200 and $250 amounts.

Each month recipients will be announced during a Standup. Managers are encouraged to use this opportunity to further recognize these associates in a public forum. 

The Committee will choose a Star of the Quarter from the pool of associates awarded each month during the quarter. 

• The SOQ will receive $500 cash
• An engraved Star paperweight
• Taken to lunch by their Manager

The Committee, on a case by case basis, may choose to make an exception and recognize an exceptional associate who may not otherwise be eligible for STAR Bucks.