A suspended transaction is a transaction that is set up to accommodate deposits with large quantities of checks.

The transaction should ONLY be used for business clients. Suspended transactions are appropriate when the client prefers not to wait for the teller to scan the deposit or when the retail office is overly busy or short staffed.

 A suspended transaction is placed in a Pending status. This status allows the teller to accept the deposit and provide the client with a receipt. The teller must resume the transaction and scan and correct items to close the session/advance the business date. Suspended transaction items shall be stored in the bottom teller bin while waiting to be processed.

To process a Suspended Transaction, do the following:

1. In Xperience Teller, choose D - Suspended Transaction.
2. Complete the following fields:
   1. Instrument Field
      1. Enter L - Lobby or D - Drive Thru
   2. Cash In
      1. If cash is presented for deposit, count and enter denominations.
   3. Not On Us Check(s)
      1. Total amount of check(s) from deposit slip
   4. DDA/Savings Deposit
      1. Account number
      2. Amount = Total deposit amount
         
3. Click Complete.
   
4. A receipt validation prompt displays, click OK.
   
5. Click Finished.
6. The suspended transaction displays a Transaction Status of Pending. 
   
7. Store suspended transaction items in the bottom bin until you resume the transaction.
   

You must must resume a suspended transaction and scan and correct items to close the session/advance the business date.

To RESUME and complete a Suspended Transaction, do the following:

1. Click Show Pending to view suspended transactions.
   
2. Click Resume and place the items in the scanner and click Scan Docs to scan the items and complete the transaction.
3. Click Scanning Complete.
   1. Review scanned items and make any necessary corrections.
      1. The Item Status field helps identify document issues that require correction. 
   2. See Item Capture - Scan Documents > Item Status Issues for additional details.
4. Once the images are imported from the scanner, Click Finished.
5. The screen returns to the teller transaction processing screen. 
6. Ensure the transaction is balanced and click Complete. 
   1. If you receive a banner message indicating you do not balance, See the tab Transaction Does Not Balance.
7. A Receipt Validation Prompt displays, Click OK.
   
8. On the Transaction Summary Screen, click Finished.
9. The Teller Processing screen displays the scanned Transaction Status as Completed.
   1. The original, suspended, transaction displays a Transaction Status of Deleted. The original suspended transaction has been deleted and replaced with the completed balanced transaction.
      

If the transaction does not balance, the system notifies you in a banner message.

1. Recount any Cash In and calculate the total amount of checks to determine if the deposit is over or short.
2. Enter the account number in the appropriate Dep Correction Over/Short field.
   
3. Click the magnifying glass to enter details of the correction.
   
4. A Receipt Validation Prompt displays with the Deposit and Dep Correction tickets.
   
5. Click OK.
6. On the Transaction Summary Screen, click Finished.
7. The Teller Processing screen displays the scanned Transaction Status as Completed.
   1. The original, suspended, transaction displays a Transaction Status of Deleted. The original suspended transaction has been deleted and replaced with the completed balanced transaction.