What do I do if “Not Applicable” is reflected in the X937 Sent Status column?
Not Applicable is reflected in the X937 Sent Status column when there is an issue with a scanned item(s). Not Applicable items will NOT be sent for processing.
You must delete the transaction and rerun.
If you notice a Not Applicable item after processing (for example: the next day or any day thereafter) reach out to Retail Support, Tori Willoughby for guidance.
What do I do if my transaction does not turn blue and the X937 Sent Status column is blank?
In the example below transaction #1 did not turn blue and the X937 Sent Status column is blank. This transaction will not be sent for processing due to an issue with the transaction.
You must delete the transaction and rerun.
If you notice a transaction like this after processing (for example: the next day or any day thereafter) reach out to Retail Support, Tori Willoughby for guidance.
What should I put in the instrument field for virtual tickets?
A description of the entry you are posting must be entered so that the entry can be identified by back-office associates. It is difficult to identify and understand an entry if a proper description is not listed.
| Transaction Type | Required Description | Notes |
|---|---|---|
| Buy Cash | From 7401 to 7403 | Insert the appropriate teller #s. |
| Sell Cash | From 7401 to 7403 | Insert the appropriate teller #s. |
| US Bank Buy/Sell | BR XXX (ensure a space after BR) | XXX = Office Number |
| Teller Over/Short | Full Name |
Always include your Full Name in the instrument field. The teller number is indicated on the virtual ticket, so it is not necessary to include in the description.
|
| CD/IRA Transaction | Client Name/Acct # | |
| DDA/SAV DR Memo | Ex. Purchase Cashier’s Check Purchase Money Order |
Enter a description to describe what the withdrawal is for. Remember this will be seen by the client. |
| GL Debit/Credit | See Notes | Enter a description that explains the transaction |
| Transfer | See Notes | Enter name of requester |
| SATM Acceptor Dep | Unload MM/DD/YY | The date should be the date on the ATM receipt |
Recovery Ticket Example
How do I process a Cashier's Check or Money Order that is issued by a Personal Banker or Lending Assistant?
When an associate issues a Cashier’s Check or Money Order and takes the tickets to the teller to process, please process using Speed Key F – GL transaction. Do not use the Cashier’s Check or Money Order transactions. These transactions must only be used when you are creating the check during the transaction.
- Scan the credit copy and ensure it runs as a deposit to the Cashier’s Check or Money Order account. You may have to change the document type to a DEP-DDA Deposit.
- Make sure the amount of the check is correctly entered.
- Scan the method of payment (check, debit memo) or enter the cash amount.
- Create a virtual GL credit ticket for the fee.
- Ensure your transaction balances. This will make sure the Cashier’s Check or Money Order credit posts correctly.
How can I be sure a loan payment, with a coupon, posts correctly when a client is paying a different amount than on the notice?
Please make sure if you have a coupon like below and the client is paying a different amount, write the amount paid on the coupon.
When do I use the POD Out/In Correction?
Only use these transaction types when instructed by Retail Support.
Which transaction should I use for exchanging money?
For CTR tracking and Analysis charges to be captured properly, it is very important to use the correct transaction.
Change Order
Used to process currency/coin orders for Business Clients only. Account type and number must be entered for proper tracking.
<100CurrencyExchange - $100 or less Currency Exchange - Tran. Type 436
Used exclusively for recording exchanging of currency by clients/non-clients for other denominations $100.00 or less. This transaction is not to be used for change order requests.
Denominations must be listed within this transaction.
>100CurrencyExchange - Greater than $100 Currency Exchange - Tran. Type 435
Used exclusively for recording exchanging of currency by clients for other denominations in amounts greater than $100.00. This transaction is not to be used for change order requests. Denominations must be listed within this transaction. Account type and number must be entered for proper CTR tracking.
How do I process old Savings Bonds that do not have a routing number or account number?
Scan the bonds and manually enter the following:
Routing #000090007
Acct # = serial# without the letters
How do I process Savings Club Account transactions?
Always use a Savings/Club Credit Memo or Savings/Club Debit Memo. Ensure the correct transaction code is entered so that the tickets posts correctly.
What is the purpose of pulling and printing the EOD XP Teller Capture Balance Report?
To ensure all transactions are scanned prior to leaving for the day, you must pull the report and confirm there are no differences or unsent transactions.
If anything shows in the Difference column, reach out to Retail Support.
If all items are sent, # of Unsent Items will not display. If there are unsent items, you will see the total in the 2nd page below. The drawer will need to be reopened on the workstation where the transactions were processed. Once the drawer is open, ensure the items are sent and re-run the report. Reach out to Retail Support if you have any other issues.
See Teller Item Capture - End of Day (EOD) Procedures for full details.
