Overview A safe deposit box is an individually secured container, typically a metal box, that is stored in the safe...
Due to the privacy of safe deposit box contents, box rentals expose the bank to liability for an undetermined...
Below is key information for safe deposit boxes: Overview The manner in which Safe Deposit Box (SDB) keys are...
The Client Identification Program (CIP) policy requires the bank to obtain consumer information to verify the identity of all...
All safe deposit box client files must be maintained with the Safe Deposit Lease Contract, Access Card and any...
Follow written policy and procedures in all matters pertaining to safe deposit box operations. Overview Safe-deposit box access is...
A P rivacy Booth provides clients with a private space to interact with their safe deposit box and contents....
Requests for access to a safe deposit box, by someone other than the box owner, must be referred to...
Requests for access to a safe deposit box after the death of the box owner must be referred to...
Adding Joint Renters An authorized renter of a Safe Deposit Box (SDB) may request the addition of a joint...
An updated Safe Deposit Box Contract is required when account maintenance is required. When updating the contract, the key...
A Personal Banker, Cross Trained Associate, or Client Experience Manager (CXM) can request one of the following safe deposit...
A safe deposit box is an individually secured container, typically a metal box, that is stored in the safe or...
Per the Terms and Conditions of the Safe Deposit Box (SDB) lease contract, if the client ends the SDB lease,...
Clients are instructed that Safe Deposit Box (SDB) keys should not be mailed to the office. SDB key control...
When a client notifies you that they have lost their safe deposit box key(s), do the following depending on...
Overview The Client Experience Manager (CXM) and/or Lead Teller (LT) is responsible for ensuring monthly reports are reviewed and...
Overview Prior to drilling a box, all attempts to contact the client should be exhausted. See Working the Safe Deposit...
Two authorized associates are required to sign the Vault Entrance Log to obtain the contents of a drilled box from...
Occasionally a safe deposit box will have a lock malfunction. Click on the tabs below for more information on...
All safe deposit box missing item claims should be taken seriously and given immediate and proper attention. Missing item...
If you find anything in the privacy booth or vault area, do not throw it away. Take any found...
The contents of a drilled safe deposit box are deemed to be abandoned property if not claimed within a...
Several CCB offices have self-service safe deposit boxes rented to clients. Offices will not offer any new self-service boxes;...
The bank uses Safe Deposit Boxes to ensure the safety of storing safe deposit box keys and the contents...
Each office has a Safe Deposit Key Drop box that is used for placement of safe deposit box keys...
Safe Deposit Box System Maintenance is completed to ensure the correct Box Status is reflected on the system. Office...
A safe deposit box key deposits of $25 is required on all new box rentals. Payment for the first...
A client unable to sign their full name, due to being illiterate or having a physical disability, may request...
Overview A Safe Deposit Box (SDB) is an individually secured container, typically a metal box, that is stored in...
Overview A Safe Deposit Box (SDB) is an individually secured container, typically a metal box, that is stored in...