Note: You can re-pin both instant issue and central issue debit cards using Entrust. Clients must be present in the lobby for a debit card to be re-pinned.  Never re-pin debit cards through the drive-thru.

To re-pin debit cards, do the following:

1. Verify the identity of the client.
2. Look up the client account number in Xperience.
3. Verify the PIN pad is connected and clear of any messages.
4. In Entrust > Integrated Client enter the account number and click Load.
5. Select the card to re-pin.
6. Check the device status. E-mail _InstantIssue if disconnected or offline. 
7. Ask the client to produce the card to be re-pinned.
   • Verify the last 4-digits match the card selected in Entrust.
8. From the Process drop-down menu, Choose:

   • To Re-PIN Card

     • Choose Process > PIN CMS/Switch. 
     • Click Select PIN.
       • Never enter a PIN for a client.
     • The PIN pad requests the client's old PIN. If the client has forgotten it, press the red button on the PIN pad to set a new PIN.
     • Tell the client to enter a 4-digit PIN into the PIN pad and press the green button.
     • When the PIN pad prompts, tell the client to re-enter the PIN and press the green button.

   • To Transfer PIN to Card

     • Choose Process > PIN CMS/Switch - Transfer 
     • Select the card number to transfer the PIN from
9. In Entrust, click Process  
10. Remind the client that the card is active and ready for use. 
11. (Optional) Tell the client that a balance inquiry from an ATM is a great way to test the card.