Beginning Process

1. If the client is new to CCB, meet him or her in person.
2. Place the Client Profile sheet facing the client. Ask the client to complete the bottom portion of the sheet, then assist the client in selecting the account that best meets his/her needs. (For more information see New Account Qualifying Questions.) Once completed, review and discuss immediate and future needs and expectations.
3. Explain the account benefits including minimum balance requirements and additional services available (Fiduciary Access to Debit Cards and Online Banking Services, Bounce Protection, Mobile Banking, and Bank Direct services).
   1. For product types, features, and benefits details, see the Product Knowledge Center
   2. Cross-sell additional products and services to meet the client's needs using the Personal Account/Cross-Sell Information sheet
4. Discuss office locations, business hours, Instant Issue locations, ITM Locations, and CCB history.
5. Depending on the type of client, do one of the following:

   • New Clients

     For all business signers present, obtain a Social Security Number (SSN) or Tax Identification Number (TIN) and one primary and one secondary or two primary forms of identification from all owners and signers. Note: All primary identification MUST be valid (not expired) and contain a photograph. Note: For business signers, not present, obtain their names, addresses, dates of birth, and occupations.

   • Existing clients

     Request one form of primary identification. In addition, you can request the Inquiry Identification Code (IIC) from the client. 

6. Carefully examine the identification for the expiration date, client’s date of birth, photograph, and signature of the client. Note: If the personal identification documentation is not provided, DO NOT open the account. See Detecting Red Flags in ID Verification.
7. Obtain required Business Legal Documentation for the type of business.
8. Review the Business Legal Documents.
9. For Money Services Businesses (MSB), Privately-Owned ATM (PATMO), nongovernmental organizations/charities, or professional service providers, see Specific Business Entity Requirements. 
10. Identify any Beneficial Ownership.

11. The query for existing personal CIF

    1.  See CIF Requirements for Business Entities.
    2. In Xperience > SilverLake >  CIF Menu > CIF Inquiry.
    3. Search by client TIN. 
    4. If you do not find an existing Client Identification File (CIF), navigate to Building a Non-Personal CIF and see the Build the CIF tab for entry details.
    5. For each CIF found, click the client name or CIF. Note: Query the existing account and relationship CIF(s), and ensure the following information is up-to-date:  
       • Inquiry Identification Code -- required
       • Mailing address
       • Internal Revenue Services (IRS) address
       • Phone number(s)
       • Email address
       • Primary and secondary identification information (for example: number, issue date, expiration date)
12. In Xperience > SilverLake >  StreamLine Platform Menu > Create New Accounts.
13. On the Inquiry/Website Selection window determine if a ChexSystems inquiry is required.
    • If an inquiry is required, check Inquire using ChexSystems
14. Click OK.
15. The StreamLine New Account Entry screen displays.
16. Continue to Opening the Account tab.

Opening the Account

On the StreamLine New Account Entry screen, do the following:

1. In the Branch field, enter Branch number. 
2. From the Application drop-down menu, choose D - Demand Deposit Account (DDA). 
   • When opening a MSB, Check Casher, PATMO account, choose HC- Commercial Business Checking.
3. In the Platform Type field, click the ellipsis  for product options.
4. Select the product type and click OK.
5. In the Account Number field click the ellipsis  to populate an account number
6. Click OK. Note: The first CIF pulled into an account MUST always be the primary account holder. 
   
7. Enter the name of the Limited Liability Company (LLC), CIF #, or Tax Identification Number (TIN).
8. Click OK. Xperience displays the following message: Existing Customer found.
9. Click Select.
10. Review the CIF information and update accordingly.
11. If the client is using an alternate mailing address, make the appropriate selection and enter information accordingly. For more information see the Alternate Address tab under Address Changes.
12. Click OK.
13. Delete the client name in the Short name, CIF, or TIN number field.
14. In the Short name, CIF, or TIN number field, enter the officer (LAST name FIRST name).
    • Be sure you double-check the relationship codes to ensure you are pulling in the correct person or entity

    • LLC Relationship Codes - LLC using Tax ID Number

      • P - Primary (Business Entity)
      • Y - SP/DBA/VTX (D/B/A)
      • O - Prin/Officer (Signer(s))
      • I - Influence (Signer(s))

      Delete

    • LLC Relationship Codes - LLC using Social Security Number

      • P - Primary – (individual using their social security number)
      • Y - P/DBA/VTX (D/B/A)
      • O - Prin/Officer (Other Officers, Member(s))
      • I - Influence (Signer(s))
15. Click OK.
16. Click Display.
17. Click Select.         
18. In the Relationship Details section, click the ellipsis then Next Records to choose accordingly. 
19. Click Select. 
20. Click OK. 
21. Delete the client name in the Short name, CIF, or TIN number field.
22. Click OK.
    • If required, on the Deposits Master screen click the ellipsis to add an Account Officer Code. 
23. Click OK.

24. Line 1 Is this a New Account?

    1. Click the ellipsis .
    2. Select Y Yes

    Delete

25. Line 2 Is client MSB, Check Casher, PATMO

    1. Click the ellipsis .
    2. Select one of the following:
       • MB - MSB - Money Service Business
       • MC - Check Casher
       • NA - Does not Apply
       • PT - PATMO - Private ATM Owner 

    Delete

26. Line 3 Account Level Service Fee (for MSB, Check Casher, PATMO)

    1. Click the ellipsis .
    2. Choose one of the following to assess the appropriate fee:
       • MB - Money Service Business
       • MC - Check Casher
       • PT - PATMO

27. Line 20 Class Code 

    
    

    1. Click the ellipsis .
    2. Choose one of the following:
       • L - Limited Liability Company
    3. Click Select.

28. Line 30 Initial Deposit Amount

    
    Enter the amount the client is depositing. Note: The initial deposit MUST be either $50 in cash or in approved checks. This information prints on the signature card.
    

29. Line 45 Primary CIF Inquiry Code

    Enter this code when building the CIF. If the field is blank, ask the client to choose an Inquiry ID Code.

30. Line 160 Marketing Code

    1. Click the ellipsis .
    2. Select the appropriate code (for example: BB Billboard, CA Consumer Deposit Acquisition, RF Referral, Friend, Family, FB Facebook).

31. Line 990 Source of Funds

    1. Click the ellipsis .
    2. Choose one of the following:
       • G Existing Client - New $ Bank
       • G1 Existing Client - Existing $  
       • 1N New Client
    3. Click Select.
32. Click OK. 
33. Verafin launches in a new window. 
34. Complete a Due Diligence questionnaire using Verafin. For more information on Verafin click here.
35. Xperience displays a message indicating all fields have been verified.  
36. Click OK.

37. Line 10 Ownership of Account

    1. Click the ellipsis .
    2. Select LL Limited Liability Company.

38. Line 20 If LLC - Choose type

    1. Click the ellipsis .
    2. Choose one of the following:
       • C - C Corp
       • S - S Corp
       • M - Single member LLC
       • P - Partnership
    3. Click Select.

39. Line 120 If NEW Account, was the Verafin Questionnaire completed?

    • If creating a new account, enter Y - Yes
    • If revising an account, enter N - No

40. Line 140 If Revised Account, was CIF and Verafin Questionnaire Updated?

    • If creating a new account, enter N - No
    • If revising an account, enter Y - Yes

41. Line 260 Is this a Business Account Type?

    1. Click the ellipsis .
    2. Select Y YES.
    3. Click Select.

42. Line 265 Is Business a Foreign Entity?

    1. Click the ellipsis .
    2. Select Y YES or N NO accordingly.
    3. Click Select.

43. Line 270 Is this a Fiduciary Account Type?

    1. Click the ellipsis .
    2. Select N NO. 
    3. Click Select.
44. Click OK. Xperience displays a message indicating all fields have been verified. 
45. Click OK.

46. Line 40 If Entity #1 & #2 are both Business names, enter "3"

    Enter the Entity # that you DO NOT want to print on the signature card. For single-member LLC accounts, always enter 1.

    Note: We DO NOT want the business listed on the signature card as a signer.

47. Click OK. Xperience displays a message indicating all fields have been verified. 
48. Click OK. 

49. Line 40 Nature of Business

    Enter the nature of business.

50. Line 60 County Business Is Located In

    Enter the county in which the business is located.

51. Line 70 State Business Is Located In

    Enter the state in which the business is located.

52. Line 120 Do you have more than 4 signers?

    1. Click the ellipsis .
    2. Select  Y YES or N NO accordingly.
    3. Click Select.

53. Line 130 Is A FACSIMILE Signature Allowed?

    See FACSIMILE Signature Allowed? 

    • Enter N for No or Y for Yes. If you enter Y, then a Resolution for Machine Signed Signatures generates for the client to authorize this type of signature. Obtain a sample of the facsimile signature being used on this document.
      • Enter the following on the Res For Machine Signed Sig screen:
        • Regular or Special Meeting
        • Secretary Name of the entity

        • Date Regular or Special Meeting Held - MMDDYY

    Delete
    
    
54. Click OK. Xperience displays a message indicating all fields have been verified. 
55. Click OK.

56. Line 10 Sole Prop Trade Name (Single Member)/Limited Liability Name (Multiple Member)

    Single Member LLC
    Enter the Primary Business Name.
    
    For Multi-Member LLC
    The Primary Business Name automatically populates.

57. Line 20 TIN/SSN# (Single Member) / Limited Liability Manager (Multiple Member)

    Single Member LLC
    This field automatically populates for a single member LLC.  
    
    For Multi-Member LLC
    Enter the name of the LLC Manager.

58. Line 40 Sole Proprietor Name (Single Member ONLY)

    Enter the name of the business owner.

59. Line 50 (Single Member) / Line 70 (Multiple Member) Input Y to list Auth Agents A - F

    Type Y to list signers on the resolution.

    Note: Line 60 - Ensure the state reflected is the state in which the business is located.

60. Line 180 (Single Member) or Line 200 (Multiple Member) and Line 384 A - F Authority for All Agent(s)

    Enter a letter for each authorized signer (for example: 2 authorized signers = A-B, 3 authorized signers = A-C).
    Note: If the client wants debit cards, both lines MUST be the exact same.

    Delete
61. Click OK.
62. List each authorized signer's name and their titles or positions in the space provided. 
63. Click OK twice. Xperience displays a message indicating all fields have been verified. 
64. Click OK.
65. On the Optional Record Items screen, select all that apply:
    • AFT records
    • Sweep records
    • ATM (Passport) 
    • Messages
66. On the StreamLine New Account Entry screen, from each drop-down menu choose: 
    1. View/Print/Email Documents? Select Y - Yes
    2. Upload Account? The system defaults to N-No
       1. Click View Documents.  
       2. In the View Order box type 1 for the FL Signature Card to review the signature card for accuracy prior to uploading the account. 
    3. Another account for these clients?
       1. Select N - No 
       2. If there are no more accounts to be opened for the client click OK
       3. If the client wishes to open another account (for example: Savings) select Y - Yes
67. Click OK. 
68. From the Submit to eSign drop-down menu select B - Both eSign and Print for Print Selection items.  
69. Click OK. A new window opens for eSign. See eSign for more information.
70. Ensure the accuracy of the information under the Backup Withholding Certifications section. 
71. Certify the TIN of the primary owner.
72. If the client registered for Online Banking, advise the client that he/she is required to accept the Online Banking Terms & Conditions when first logging into Online Banking.
73. Give the client the welcome packet and all required disclosures and brochures including the Terms and Conditions brochure, the Services and Fees brochure, Truth-in-Savings Disclosure, and Truth-In-Savings Addendum. 
74. Review the materials with the client. 
75. Give a copy of the signature card to the client.
    1. Ensure the client reviews the signature card for accuracy of the information he/she has provided and acknowledges receipt of a completed copy of the form.
76. If all documents have been signed using eSign, submit them using eSign. Any documents not submitted through eSign, place with the daily work for imaging following the Document Imaging procedures.  
77. For a resolution, do the following (not every account has a resolution):
    1. Have the client verify all information on the resolution
    2. If a secretary for the business is designated in the provided legal documents, have him or her sign the resolution in the fields indicated
    3. Have the designated signers complete the Powers Granted section to indicate that those designated by legal documents or the supporting affidavit have the authority to perform the following acts:
       • Endorse checks and orders for the payment of money
       • Make withdrawals 
       • Transfer funds on deposit with CCB
78. If the client wants checks, order new checks in Streamline. Note: The client’s account will automatically be debited in 3-4 weeks.
79. Accept the opening deposit from the client, which MUST be either $50 in cash or $50 in approved checks. Note: For opening deposits made by check(s), see place a new account hold.  
80. Complete the appropriate credit memo ticket for the following accounts:
    • Checking/money market account – Checking/MMA credit memo 
    • Savings/Club account – Savings/Club credit memo 
81. Complete the following information legibly on the credit memo:
    1. Date
    2. Title of account
    3. Account number
    4. Tran. code
    5. Client's initial deposit
    6. Approved by
82. Write the client's initial deposit legibly above the account number.
83. Take the credit memo ticket to the Teller line with the new account deposit.
84. The Teller completes the deposit transaction and provides a receipt to the client.
85. Discuss Night Depository Service with the client.