Clients can reactivate a dormant account by working with an associate to complete a deposit ticket with the client's signature. Funds deposited to dormant accounts using a signed deposit ticket are reviewed by the Deposit Services Department. Deposit Services associates review dormant account deposits to compare the client’s signature against the signature card. After review of an in-person deposit, they will reactivate the client's account. Deposit Services associates will review dormant account deposits received in the night drop or by mail; however these accounts will remain in a dormant status.
In-Person Deposit
To deposit funds to a dormant account, do the following:
- Identify the client in person.
- In Xperience > Customer & Account Inquiry.
- Search using the client name, account number, Client Identification File (CIF), or Tax Identification Number (TIN).
- Click Document/Image Inquiry
to view the signature card and verify the current account owner.- If the owner's signature has changed and does not match the signature card on file, update the signature card.
- Review the client's current information and update accordingly:
- Inquiry Identification Code - (Required)
- Mailing address
- Internal Revenue Services (IRS) address
- Phone number(s)
- Email address
- Primary and Secondary Identification (issue and expiration date)
- Prepare a deposit ticket including the client's primary Identification Number (ID) number and expiration date.
- Obtain the client’s signature on the deposit ticket, even if no cash is received.
- Take the deposit ticket to the teller line for offline transaction processing. Note: The item will reject the next day and appear on the unposted report.
Night Drop or Deposit Mailed to an Office
When dormant account deposits are received in the night drop or through the mail, do the following:
- Prepare a deposit ticket including your first initial/full last name and phone extension.
- Take the deposit ticket to the teller line for offline transaction processing. Note: The item will reject the next day and appear on the unposted report.
- Deposit Services associates review the item and the account remains in a dormant status.