Charged-off accounts can receive Automated Clear Housing (ACH) credits which create a positive balance in the account. Clients can request that these funds be issued to them without reopening the account. Note: Clients have Bank Online access for 45 days after the account is closed/charged-off to access their statements.

To handle these requests, do the following:

1. Determine the identity of the client by using one of the following:
   • Identification: CSC Phone Procedures
   • Clients in person
2. In Xperience > Customer & Account Inquiry. 
3. Search by Client Name, Account Number, Client Information File (CIF), or Tax Identification Number (TIN).
4. Click History.
5. Ensure that all credits creating a positive balance are hard-posted to the account. Do not release funds in a memo post status. 
6. View the deposit or ACH credit creating the positive balance to ensure the funds belong to the owner(s) of the account.
   1. Click on the ACH item
   2. View ACH Account Details > Individual Name
   3. Ensure the person named is the same on the account
      • If the names are different, do not proceed, direct the client to the IRS website. If the names match move to the next step. For example:
7. Choose the correct debit memo ticket:
   • Checking/Money Market account – Checking/MoneyMarket Account (MMA) debit memo
   • Savings/Club account – Savings/Club debit memo
8. On the debit memo, enter the following information legibly:
   • Date
   • Title of account
   • Account number
   • Miscellaneous debit tran. code (50)
   • Balance in charged-off account
   • Approved by
9. Obtain the client's signature on the debit memo.
10. Record the client's identification information (for example:  ID number, expiration date) on the debit memo.
11. Memo post the amount of the debit memo to the account. NOTE: The memo post is important to show the funds have been issued to the client. This prevents issuing duplicate funds, resulting in a loss if the client goes into another office or seeks assistance from another associate  
    1. Click Memo Post.
       
    2. Click Add.
    3. Use the Transaction Type drop-down arrow to choose Debit.
    4. Enter Amount.
    5. In the Remarks field, enter Memo post to remove funds from C/O account not reopened.
12. Issue a money order or cashier's check to the client for the amount of the debit memo.
13. Place the debit memo and the credit copy (of the money order or cashier’s check) with the teller's work for processing.
14. The item rejects the next day and appears on the unposted report. The report is reviewed by a Deposit Services associate for processing.