Client opening New Account

When a client opens a new account, do the following:

1. During the new account process, determine the client eligibility based on the qualification criteria for bounce protection for the account being opened. 
2. If the client is eligible, then do the following:
   1. Discuss Bounce Protection for Consumer and Business accounts.
   2. Provide the client with the Bounce Protection brochure and explain that an introduction letter will be mailed once eligibility is met.
   3. For Consumer clients explain how the service works with the client's Reg. E Opt In election for everyday debit card purchases and ATM transactions.
   4. Business clients are not subject to Reg. E ATM/Debit Card transaction limitations or Opt In requirements.

Declining Bounce Protection 

Best Practice: Have a conversation with the client to ensure that he/she understands that by declining this service does not mean never experiencing NSF/OD fees. That is a common misconception.

If the client declines the service, do the following:

1. Obtain the client’s verbal authorization. 
2. Create a Synapsys service event by doing the following: 
   1. In Xperience click Customer & Account Inquiry. 
   2. Search for client using name, CIF, or Tax ID. 
   3. Click Related Functions > CRM. 
   4. Click New Event/Activity > New Event > Service Session.
   5. Click Deposit Services > DS- Bounce Protection > OK. 
   6. Complete all applicable fields.
   7. Click Save > Save & Submit Session.