Collection Process

To maintain eligibility for the Bounce Protection service, the client must bring the account to a positive balance within 30 days of an overdraft balance. If the client does not, the system generates a series of letters, which will be mailed to the client as follows: 

Letter Cause Action
1st 20-day consecutive overdraft Deposit reminder
2nd 50-day consecutive overdraft Deposit reminder/ Services suspension/ Close account pending/ Fresh Start notification
3rd 50-day consecutive overdraft Account charged off

After charge off, the Collections and Litigations Department takes ownership for the collection process for all accounts charged off in excess of $50. Also, they report to ChexSystems all charged off accounts with a charged off balance greater than $50. Charged off accounts remain in ChexSystems for 5 years from date of charge off.  An account that has been paid in full will remain in ChexSystems with a status of paid in full.  Accounts are not removed from ChexSystems.

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