To maintain eligibility for the Bounce Protection service, the client must bring the account to a positive balance within 30 days of an overdraft balance. If the client does not, the system generates a series of letters, which will be mailed to the client as follows:
Letter | Cause | Action |
---|---|---|
1st | 20-day consecutive overdraft | Deposit reminder |
2nd | 50-day consecutive overdraft | Deposit reminder/ Services suspension/ Close account pending/ Fresh Start notification |
3rd | 50-day consecutive overdraft | Account charged off |
After charge off, the Collections and Litigations Department takes ownership for the collection process for all accounts charged off in excess of $50. Also, they report to ChexSystems all charged off accounts with a charged off balance greater than $50. Charged off accounts remain in ChexSystems for 5 years from date of charge off. An account that has been paid in full will remain in ChexSystems with a status of paid in full. Accounts are not removed from ChexSystems.