What is an Inquiry Identification Code (IIC)?

To reduce the risk of associates providing information to the wrong individual, encourage your clients to set an Inquiry Identification Code (IIC) either in-person or by phone. Once set for a client, the IIC is required (along with valid identification) for a client to receive information on his/her existing accounts either in person or by phone. IICs ensure confidentiality because this phrase is known only to the client and the bank.

The IIC is a code up to 15 alphanumeric characters. It cannot be the client's social security number, tax identification number, date of birth, or mother's maiden name. 

IICs are established at the Client Information File (CIF) level for consumer and business accounts. This code is located next to the CIF number in the CIF Inquiry and in other applications listing the CIF number.

Note: You cannot help a client to remember it. However, after identifying the client, you can change the IIC if the client cannot remember the current code. DO NOT provide current or previous IIC information to clients.

Adding or Changing Inquiry Identification Codes (IICs)

To add or change the IIC, perform the following steps:

All Fields

1. Identify the client by using the Client Identification Program (CIP).
2. Ask the client to choose a code up to fifteen (15) alphanumeric characters. The code cannot be the client’s SSN, TIN, date of birth, or mother’s maiden name.
3. In Xperience > Customer & Account Inquiry 
   • Search by client name, CIF or Tax ID.
4. Click All Fields  just above the Banner Messages.
5. In the Description box, type Inquiry ID.
6. Click Edit. 
7. Click Inquiry ID Code under the Description field.
   
8. The Account Field Maintenance box appears, enter or update the Inquiry ID Code and Click OK. 
9. Click OK to confirm changes.
   
10. Inquiry ID Code will be updated and be reflected on the bottom left of the Xperience screen.

Delete

Thank you for your feedback