When the client notifies the bank of a fraudulent transaction, place a fraud alert by doing the following:

1. Verify the identity of the client. 
2. Notify Transactional Risk & Fraud Prevention (TR&FP) of the fraudulent activity on the client's account.
3. If the client has not filed a report, instruct him/her to contact local law enforcement authorities to file a fraud report.
4. Forward a screen capture of the Other Maintenance service event and the police report to TR&FP.
5. Ask the client to choose an Inquiry ID Code (IIC) and load the code on the client’s CIF record.
6. Close the client's fraudulent account.
7. Report the account closing to TR&FP. 
8. In the case of fraudulent transactions, provide the client with the following information:
   • If it appears that the identity thief has stolen mail or falsified a change of address form, instruct the client to notify postal authorities.
   • If it appears that the client's SSN has been used fraudulently, instruct the client to contact the Social Security Administration to confirm the accuracy of the earnings reported and the name on the account.
   • If it appears that the client's SSN has been used to obtain a driver’s license, instruct the client to notify the Department of Motor Vehicles.
9. Tell the client about the following resources:
   • Federal Trade Commission hotline 1-877-FTC-HELP. Hotline reports are shared with civil and criminal law enforcement agencies worldwide. 
   • FTC consumer website. The site provides a link for filing a complaint on the ID theft hotline.